Question 1

Como reservo um transfer do aeroporto no Cairo?

Accepted Answer

Você pode reservar um transfer do aeroporto em rideway.io. Selecione Transfer Aeroporto, escolha seu aeroporto e destino, selecione data e hora, e complete a reserva e pagamento.

Question 2

O que é o serviço de recepção no aeroporto?

Accepted Answer

O serviço Meet & Greet inclui um recepcionista pessoal esperando no portão de chegadas com uma placa com seu nome, ajuda com a bagagem e acompanhamento pelos procedimentos do aeroporto.

Question 3

Com quanta antecedência devo reservar?

Accepted Answer

Transfers e reservas por hora exigem pelo menos 4 horas de antecedência; o Meet & Greet deve ser reservado com mais de 24 horas de antecedência. Em horários de pico, reserve ainda mais cedo.

Question 4

Quais aeroportos o Rideway atende?

Accepted Answer

Atualmente atendemos o Aeroporto Internacional do Cairo, Hurghada, Sharm El Sheikh, Luxor, Aswan e Borg El Arab em Alexandria. Em breve expandiremos para Arábia Saudita e Emirados Árabes.

Question 5

Posso cancelar minha reserva?

Accepted Answer

Sim, você pode cancelar sua reserva pelo seu painel. A política de cancelamento depende da antecedência em relação ao horário de busca agendado.

Question 6

What’s the difference between Airport Transfer and Meet & Greet?

Accepted Answer

Airport Transfer is a car and driver waiting for you outside arrivals. Meet & Greet is a personal assistant inside the airport who meets you at the gate and escorts you through passports and baggage. You can combine both in one booking.

Question 7

Is the price per car or per passenger?

Accepted Answer

The price is for the whole car regardless of passengers within its capacity — choose the vehicle class that fits your group and luggage.

Question 8

What if my flight is cancelled?

Accepted Answer

You can cancel per the policy shown at booking; eligible refunds are returned automatically to your payment method.

Question 9

Where exactly does the assistant meet me?

Accepted Answer

On arrival: at the aircraft gate/jet bridge before passport control. On departure: at the terminal entrance at the agreed time.

Question 10

Is pricing per person or per group?

Accepted Answer

Pricing is per passenger and is shown in full before you confirm. Children aged 6 and under are free.

Question 11

Why does it need 24 hours’ notice?

Accepted Answer

Because the assistant’s access to airport zones requires permits arranged in advance with airport authorities.

Question 12

Can I extend the duration during the ride?

Accepted Answer

Set your expected duration at booking; if you need more time, contact support during the ride to arrange an extension subject to driver availability.

Question 13

Does it include fuel and road tolls?

Accepted Answer

Yes — the displayed price covers car, driver and fuel within the city area.

Question 14

Is it suitable for sightseeing tours?

Accepted Answer

Ideal for it — plan your own route (Pyramids, Grand Egyptian Museum, Karnak, Valley of the Kings…) and the driver follows your pace.

Question 15

What are the most popular routes?

Accepted Answer

Cairo–Alexandria (~220 km), Cairo–Ain Sokhna (~130 km), Hurghada–El Gouna, and Sharm–Dahab. Any route between our covered cities is available.

Question 16

Can the trip start directly from an airport?

Accepted Answer

Yes — the pickup point can be an airport, with flight tracking and free waiting on arrival.

Question 17

Is the price for the whole car?

Accepted Answer

Yes — one fixed price for the entire car regardless of passenger count within capacity.

Perguntas Frequentes

General

Airport Transfer Service

Airport Meet & Greet Service

Hourly Chauffeur Service

City-to-City Transfer