Question 1

Comment réserver un transfert aéroport au Caire?

Accepted Answer

Vous pouvez réserver un transfert aéroport sur rideway.io. Sélectionnez Transfert Aéroport, choisissez votre aéroport et destination, sélectionnez date et heure, puis finalisez la réservation et le paiement.

Question 2

Qu'est-ce que le service d'accueil à l'aéroport?

Accepted Answer

Le service Meet & Greet comprend un accueillant personnel vous attendant à la porte des arrivées avec une pancarte à votre nom, une aide avec les bagages et un accompagnement à travers les procédures aéroportuaires.

Question 3

Combien de temps à l'avance dois-je réserver?

Accepted Answer

Les transferts et les réservations à l'heure nécessitent au moins 4 heures de préavis ; le Meet & Greet doit être réservé plus de 24 heures à l'avance. Aux heures de pointe, réservez plus tôt.

Question 4

Quels aéroports Rideway dessert-il?

Accepted Answer

Nous desservons actuellement l'aéroport international du Caire, Hurghada, Charm el-Cheikh, Louxor, Assouan et Borg El Arab à Alexandrie. Nous nous développons bientôt en Arabie Saoudite et aux EAU.

Question 5

Puis-je annuler ma réservation?

Accepted Answer

Oui, vous pouvez annuler votre réservation depuis votre tableau de bord. La politique d'annulation dépend du délai avant l'heure de prise en charge prévue.

Question 6

What’s the difference between Airport Transfer and Meet & Greet?

Accepted Answer

Airport Transfer is a car and driver waiting for you outside arrivals. Meet & Greet is a personal assistant inside the airport who meets you at the gate and escorts you through passports and baggage. You can combine both in one booking.

Question 7

Is the price per car or per passenger?

Accepted Answer

The price is for the whole car regardless of passengers within its capacity — choose the vehicle class that fits your group and luggage.

Question 8

What if my flight is cancelled?

Accepted Answer

You can cancel per the policy shown at booking; eligible refunds are returned automatically to your payment method.

Question 9

Where exactly does the assistant meet me?

Accepted Answer

On arrival: at the aircraft gate/jet bridge before passport control. On departure: at the terminal entrance at the agreed time.

Question 10

Is pricing per person or per group?

Accepted Answer

Pricing is per passenger and is shown in full before you confirm. Children aged 6 and under are free.

Question 11

Why does it need 24 hours’ notice?

Accepted Answer

Because the assistant’s access to airport zones requires permits arranged in advance with airport authorities.

Question 12

Can I extend the duration during the ride?

Accepted Answer

Set your expected duration at booking; if you need more time, contact support during the ride to arrange an extension subject to driver availability.

Question 13

Does it include fuel and road tolls?

Accepted Answer

Yes — the displayed price covers car, driver and fuel within the city area.

Question 14

Is it suitable for sightseeing tours?

Accepted Answer

Ideal for it — plan your own route (Pyramids, Grand Egyptian Museum, Karnak, Valley of the Kings…) and the driver follows your pace.

Question 15

What are the most popular routes?

Accepted Answer

Cairo–Alexandria (~220 km), Cairo–Ain Sokhna (~130 km), Hurghada–El Gouna, and Sharm–Dahab. Any route between our covered cities is available.

Question 16

Can the trip start directly from an airport?

Accepted Answer

Yes — the pickup point can be an airport, with flight tracking and free waiting on arrival.

Question 17

Is the price for the whole car?

Accepted Answer

Yes — one fixed price for the entire car regardless of passenger count within capacity.

Questions Fréquentes

General

Airport Transfer Service

Airport Meet & Greet Service

Hourly Chauffeur Service

City-to-City Transfer