Question 1

¿Cómo reservo un traslado al aeropuerto en El Cairo?

Accepted Answer

Puede reservar un traslado al aeropuerto en rideway.io. Seleccione Traslado al Aeropuerto, elija su aeropuerto y destino, seleccione fecha y hora, y complete la reserva y el pago.

Question 2

¿Qué es el servicio de recepción en el aeropuerto?

Accepted Answer

El servicio Meet & Greet incluye un recibidor personal esperándole en la puerta de llegadas con un cartel con su nombre, asistencia con el equipaje y acompañamiento por los procedimientos del aeropuerto.

Question 3

¿Con cuánta antelación debo reservar?

Accepted Answer

Los traslados y las reservas por horas requieren al menos 4 horas de antelación; el Meet & Greet debe reservarse con más de 24 horas de antelación. En horas punta, es preferible reservar antes.

Question 4

¿Qué aeropuertos atiende Rideway?

Accepted Answer

Actualmente atendemos el Aeropuerto Internacional de El Cairo, Hurghada, Sharm El Sheikh, Luxor, Asuán y Borg El Arab en Alejandría. Pronto nos expandiremos a Arabia Saudita y EAU.

Question 5

¿Puedo cancelar mi reserva?

Accepted Answer

Sí, puede cancelar su reserva desde su panel de control. La política de cancelación depende del tiempo de anticipación con respecto a la hora de recogida programada.

Question 6

What’s the difference between Airport Transfer and Meet & Greet?

Accepted Answer

Airport Transfer is a car and driver waiting for you outside arrivals. Meet & Greet is a personal assistant inside the airport who meets you at the gate and escorts you through passports and baggage. You can combine both in one booking.

Question 7

Is the price per car or per passenger?

Accepted Answer

The price is for the whole car regardless of passengers within its capacity — choose the vehicle class that fits your group and luggage.

Question 8

What if my flight is cancelled?

Accepted Answer

You can cancel per the policy shown at booking; eligible refunds are returned automatically to your payment method.

Question 9

Where exactly does the assistant meet me?

Accepted Answer

On arrival: at the aircraft gate/jet bridge before passport control. On departure: at the terminal entrance at the agreed time.

Question 10

Is pricing per person or per group?

Accepted Answer

Pricing is per passenger and is shown in full before you confirm. Children aged 6 and under are free.

Question 11

Why does it need 24 hours’ notice?

Accepted Answer

Because the assistant’s access to airport zones requires permits arranged in advance with airport authorities.

Question 12

Can I extend the duration during the ride?

Accepted Answer

Set your expected duration at booking; if you need more time, contact support during the ride to arrange an extension subject to driver availability.

Question 13

Does it include fuel and road tolls?

Accepted Answer

Yes — the displayed price covers car, driver and fuel within the city area.

Question 14

Is it suitable for sightseeing tours?

Accepted Answer

Ideal for it — plan your own route (Pyramids, Grand Egyptian Museum, Karnak, Valley of the Kings…) and the driver follows your pace.

Question 15

What are the most popular routes?

Accepted Answer

Cairo–Alexandria (~220 km), Cairo–Ain Sokhna (~130 km), Hurghada–El Gouna, and Sharm–Dahab. Any route between our covered cities is available.

Question 16

Can the trip start directly from an airport?

Accepted Answer

Yes — the pickup point can be an airport, with flight tracking and free waiting on arrival.

Question 17

Is the price for the whole car?

Accepted Answer

Yes — one fixed price for the entire car regardless of passenger count within capacity.

Preguntas Frecuentes

General

Airport Transfer Service

Airport Meet & Greet Service

Hourly Chauffeur Service

City-to-City Transfer