Privacy Policy

    Last updated: February 2025

    1. Introduction

    Welcome to Rideway. We provide premium chauffeur and transportation services, including airport meet & greet, VIP transfers, and corporate transportation. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

    2. Information We Collect

    We collect the following types of information:

    • Account Information: Email, name, phone number, and profile details when you create an account
    • Booking Information: Pickup and dropoff locations, dates, times, number of passengers, and luggage requirements
    • Payment Information: Payment details processed securely through third-party payment providers
    • Location Data: Geolocation information for driver tracking and estimated arrival times
    • Communication Records: Customer support interactions and driver communications
    • Device Information: Device type, operating system, browser type, and IP address
    • Flight Information: Flight number details for airport pickup services

    3. How We Use Your Information

    We use the information we collect to:

    • Process and manage your transportation bookings
    • Connect you with professional drivers
    • Provide real-time trip tracking and ETAs
    • Process payments and refunds
    • Send booking confirmations, updates, and notifications
    • Improve our services and customer experience
    • Provide customer support
    • Comply with legal and regulatory requirements

    4. Data Sharing

    We do not sell your personal information. We may share your information in the following cases:

    • With Drivers: Necessary booking details to complete your trip (name, pickup location, timing)
    • With Payment Processors: To securely process payments
    • With Partners: Airports, hotels, and business partners when required for service delivery
    • For Legal Compliance: When required by law or to respond to legal process
    • To Protect Rights: To protect our rights and the safety of our users

    5. Data Security

    We implement appropriate security measures to protect your personal information, including:

    • Encryption of sensitive data in transit and at rest
    • Secure payment processing through PCI-DSS compliant providers
    • Access controls and authentication for our systems
    • Regular security audits and monitoring

    6. Your Rights

    You have the right to:

    • Access your personal data that we hold
    • Correct inaccurate or incomplete data
    • Request deletion of your account and data
    • Opt-out of marketing communications
    • Restrict processing of your data in certain circumstances
    • Receive a copy of your data in a portable format

    7. Cookies and Tracking

    We use cookies and similar technologies for the following purposes:

    • Session management and authentication
    • Remembering your preferences and language
    • Analytics to improve our services
    • Ensuring platform security

    You can control cookies through your browser settings.

    8. Data Retention

    We retain your personal data for as long as your account is active or as needed to provide you services. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

    9. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us at:

    Email: [email protected]